Cancellation & Refund Policy
Last Updated:
Thank you for choosing our tours. We understand that plans can change, and we have established the following policy to ensure fairness for both our travelers and our operations.
Booking Deadline
- Reservations for any tour must be made at least 30 days prior to the scheduled departure date.
- Bookings are not possible within 30 days of the tour start date.
Cancellation and Refund Terms
Cancellations must be submitted in writing (via email or through your customer account). The refund amount depends on how far in advance we receive your cancellation:
- More than 90 days before the tour departure date: Full refund of the tour price (the booking fee is not refunded).
- Between 60 and 90 days before the tour departure date: Partial refund of 75% of the total tour price.
- Between 30 and 59 days before the tour departure date: Partial refund of 50% of the total tour price.
- Less than 30 days before the tour departure date, or in case of a no-show: No refund will be issued.
Important Notes
- Bookings made on Archaic Knowledge include a booking fee, shown before you pay. It is not refunded when you cancel. If the operator, the host or Archaic Knowledge cancels, you get everything back, the booking fee included.
- All refunds will be processed back to the original method of payment.
- Refunds typically take 5–10 business days to appear on your statement, depending on your bank or card provider.
- Non-refundable portions may include (but are not limited to) prepaid third-party services, permits, or reservation fees where applicable.
- We strongly recommend purchasing travel insurance to protect yourself against unexpected cancellations, medical issues, or other disruptions.
Changes to Bookings
If you wish to change your tour date or details, we will do our best to accommodate your request, subject to availability and any applicable change fees. Changes requested less than 30 days before departure may not be possible.
Operator Cancellation or Changes
In the rare event that we need to cancel or significantly change a tour (due to insufficient participants, safety concerns, weather, or force majeure events), you will be offered one of the following options:
- A full refund, or
- The opportunity to reschedule to another available date at no extra cost.
We are not responsible for any additional costs you may incur (such as flights, hotels, or insurance) in the event of a tour cancellation.
How to Cancel
To cancel your booking, please contact us or log into your customer account. Please include your booking reference number and the reason for cancellation (optional).
This policy applies to all tours booked directly through our website. Policies for group bookings, private tours, or special packages may differ and will be communicated at the time of booking.
By completing a booking on our website, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy.